Basic troubleshooting for T-Mobile
Issue: No GPS or GPS signal weak (BlackBerry handheld)
Fix:
TeleNav GPS Navigator may display one of these errors when your Bluetooth GPS receiver cannot obtain a GPS reading OR if it is no longer paired to your mobile device.
Make sure your mobile device has a clear view of the sky and there are no nearby natural or man-made obstacles such as dense tree-cover or a really large building.
If you suspect that Bluetooth pairing has been lost, make sure that both your mobile device and your Bluetooth GPS receiver batteries are not low. If your mobile device and Bluetooth GPS receiver have a reasonable amount of battery life remaining, try to re-establish Bluetooth pairing according to your mobile device user guide.
If TeleNav GPS Navigator continues to report the error, please call TeleNav Customer Support at 888-353-6284.
Issue: Unable to reach the TeleNav server (BlackBerry handhelds)
Fix:
This error means that the application was not able to communicate with the server and can occur when your mobile device can't establish a data connection for some reason.
You can attempt to resolve data connection issues on your own by turning your phone off and then back on or by moving to a different area.
If the error persists, please contact TeleNav Customer Support at 888-353-6284.
