Basic troubleshooting for Sprint
Issue: No GPS or GPS signal weak (most Sprint phones)
Fix:
TeleNav GPS Navigator may display one of these errors when your phone cannot obtain a GPS reading.
You can perform a few simple troubleshooting steps if you encounter these errors.
- Make sure your phone has a clear view of the sky and there are no nearby natural or man-made obstacles such as dense tree-cover or a really large building.
- Ensure that your battery is not low. Then turn your phone off, wait 15 seconds, and then turn it back on.
- Verify that the Location setting of your phone is turned on (go to the Settings menu and select Location).
If TeleNav GPS Navigator continues to report the error, please contact Sprint customer support.
Issue: No GPS or GPS signal weak (BlackBerry with internal GPS)
Fix:
TeleNav GPS Navigator may display one of these errors when the internal GPS receiver of your BlackBerry handheld cannot obtain a GPS reading.
If you configured TeleNav GPS Navigator to use your BlackBerry's internal GPS receiver as the GPS Source:
Make sure your BlackBerry handheld has a clear view of the sky and that you are not in close proximity to natural or man-made obstacles such as dense tree-cover or tall buildings.
You can also attempt to refresh GPS from Location Based Services:
- From the main screen, ccroll to OPTIONS (Wrench Icon) and click the trackwheel
- Scroll to LOCATION BASED SERVICES and click the trackwheel
- Verify that Privacy Setting is set to UNRESTRICTED
- Click on the trackwheel and select REFRESH GPS
If successful, you will see the current date and time.
If your BlackBerry handheld cannot obtain a current GPS reading after three attempts, please contact Sprint customer support.
If TeleNav GPS Navigator continues to report the error after your BlackBerry handheld was able to obtain a current GPS reading, please call TeleNav Customer Support at: 888-353-6284.
Issue: No GPS or GPS signal weak (BlackBerry with Bluetooth GPS)
Fix:
TeleNav GPS Navigator may display one of these errors when your Bluetooth GPS receiver is not communicating with your BlackBerry or cannot obtain a location reading.
- Is your Bluetooth GPS receiver paired?
Verify that your BlackBerry's Bluetooth is enabled and that it and the Bluetooth GPS receiver are paired according to your BlackBerry user guide.
- Can your Bluetooth GPS receiver see the sky? Can it calculate it's position?
Natural and man-made terrain obstructions can prevent any GPS receiver from receiving signals from enough satellites to calculate it's position. Many Bluetooth GPS receivers provide a simple diagnostic in the form of a light of a certain color or that flashes. Refer to the user guide for your particular device.
You can also try resetting your Bluetooth GPS receiver according to the manufacturer's instructions. Some Bluetooth GPS receivers with removable batteries can be reset by disconnecting or removing the battery for a few hours.
If TeleNav GPS Navigator continues to report the error, please call TeleNav Customer Support at 888-353-6284.
Issue: No GPS or GPS signal weak (Treo handhelds)
Fix:
TeleNav GPS Navigator may display one of these errors when your Bluetooth GPS receiver cannot obtain a GPS reading OR if it is no longer paired to your mobile device.
Make sure your mobile device has a clear view of the sky and there are no nearby natural or man-made obstacles such as dense tree-cover or a really large building.
If you suspect that Bluetooth pairing has been lost, make sure that both your mobile device and your Bluetooth GPS receiver batteries are not low. If your mobile device and Bluetooth GPS receiver have a reasonable amount of battery life remaining, try to re-establish Bluetooth pairing according to your mobile device user guide.
If TeleNav GPS Navigator continues to report the error, please call TeleNav Customer Support at 888-353-6284.
Issue: Unable to reach server or Unable to reach TeleNav server
Fix:
This error means that the application was not able to communicate with the server and can occur when your mobile device can't establish a data connection or if there is an issue with your data connection plan.
You can attempt to resolve data connection issues on your own by turning your mobile device off and then back on or by moving to a different area.
If the error persists, please contact Sprint customer support.
