Basic Troubleshooting for SouthernLINC
Issue: No GPS or GPS signal weak
Fix:
TeleNav GPS Navigator may display one of these errors when your phone cannot obtain a GPS reading.
Make sure your phone has a clear view of the sky and there are no nearby natural or man-made obstacles such as dense tree-cover or a really large building.
You can also perform a GPS Position refresh:
- From the main screen, press Menu
- Select GPS
- Select Position
- Press Refresh and wait. It can take 3-5 minutes for the phone to obtain a reading.
If successful, you will see the current date and Greenwich Mean Time (all GPS receivers do this).
If the phone cannot obtain a current GPS reading after three attempts or if TeleNav GPS Navigator continues to report the error, please contact SouthernLINC customer support.
Issue: Unable to reach server
Fix:
This error means that the application was not able to communicate with the server and can occur when your phone can't establish a data connection or if there is an issue with your data connection plan.
You can attempt to resolve data connection issues on your own by turning your phone off and then back on or by moving to a different area.
If the error persists, please contact SouthernLINC customer support.
